1. Scope of this Policy
This Privacy Policy explains how personal data is processed when individuals interact with our services. It covers data provided directly by users through forms, phone, or email, as well as technical information automatically collected. The scope includes inquiries about mobile & internet plans in the uae and home packages. The objective is to ensure that data handling is described clearly and in a neutral, transparent way.

2. Data We Collect
We may collect basic identification details such as name, phone number, and email address. In addition, we may process information about location that is relevant for installation or coverage checks. Technical information like device type, browser, and access time may also be collected for functionality and security purposes. Optional documentation may be requested if necessary for service activation.

3. Purpose of Processing
Personal data is processed to respond to user inquiries, provide information about plans, and manage requests. It may also be used to verify identity when needed for accuracy and security. Processing is limited to what is necessary for communication and support. All explanations are neutral and focused on clarity for users.

4. Communication Practices
Users may receive communications related to confirmation of form submissions, clarifications of requests, and status updates. Messages are written in a neutral tone and avoid promotional language. Optional updates may be offered, but only with prior consent. Preferences regarding communication can be changed at any time by contacting us.

5. Retention of Data
Personal data is retained for as long as necessary to achieve the purposes described. After the period ends, data is securely deleted or anonymized. Retention timelines take into account legal obligations, operational needs, and security considerations. Aggregated data without identifiers may be used for analysis.

6. Data Security
We implement reasonable measures to protect data from unauthorized access, alteration, or misuse. These measures include restricted access, secure storage, and regular review of procedures. While no system is completely risk-free, safeguards are designed to reduce exposure. Users are encouraged to protect their own accounts with strong passwords.

7. International Processing
In some cases, data may be processed outside the country for support or technical purposes. When this occurs, protections are applied to keep data secure and consistent with this policy. Transfers are limited to what is necessary and only to trusted partners. The aim is to maintain a high level of security and transparency.

8. Rights and Choices
Users may request access to their personal data, corrections of inaccuracies, or deletion where appropriate. Requests are handled in a structured and timely manner. Withdrawal of consent is possible for activities that rely on it. Clear explanations are provided for outcomes of such requests.

📍 Address: Central District, Al Kuwaitat, Abu Dhabi, United Arab Emirates
📞 Phone: +97137662993
✉️ Email: info@telora